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Architect
Architect
Reference
JBRQ0001073
Description
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At GlideFast Consulting, we are dedicated to helping our customers see the benefits and value of their ServiceNow implementation come to life.
As an Architect with GlideFast Consulting, you will be a technical consultant working to develop, design and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance and technical support by using good practice web programming techniques to configure robust solutions to the client utilizing the ServiceNow platform.
Location: Remote
Travel Requirements: 25% or less
Employment Status: Full-time
As an Architect with GlideFast Consulting, you will be a technical consultant working to develop, design and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance and technical support by using good practice web programming techniques to configure robust solutions to the client utilizing the ServiceNow platform.
Location: Remote
Travel Requirements: 25% or less
Employment Status: Full-time
Responsibilities
ESSENTIAL FUNCTIONS:
* Create expert level JavaScript and ServiceNow JavaScript API's
* Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts
* Lead and participate in development effort of solutions in three (3) or more of the following specializations:
* ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products)
* Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
* Custom Application Development (Scoped Applications)
* 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)
* Lead customer workshops and assist with demos as well as gathering technical and functional requirements.
* Create overall technical architecture, including design documentation and process flows, for ServiceNow implementations that align with customer business requirements
* Review developers’ code and provide recommendations/best practices to ensure success
* Partner with Business Process Consultants and attend requirements review and validation sessions as required
* Participate in scrum ceremonies
* Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients
ADDITIONAL FUNCTIONS:
* Build on current platform knowledge by learning new modules and broadening skillset
* Utilize strong communication, presentation, and writing skills
* Maintain current certifications, keep up to date on all Delta releases
* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
* Continue learning service delivery solutions, technologies and methodologies
* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.
* Provide relevant expertise in Centers of Excellence (COE)
* Provide interview support as needed
* Create expert level JavaScript and ServiceNow JavaScript API's
* Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts
* Lead and participate in development effort of solutions in three (3) or more of the following specializations:
* ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products)
* Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
* Custom Application Development (Scoped Applications)
* 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)
* Lead customer workshops and assist with demos as well as gathering technical and functional requirements.
* Create overall technical architecture, including design documentation and process flows, for ServiceNow implementations that align with customer business requirements
* Review developers’ code and provide recommendations/best practices to ensure success
* Partner with Business Process Consultants and attend requirements review and validation sessions as required
* Participate in scrum ceremonies
* Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients
ADDITIONAL FUNCTIONS:
* Build on current platform knowledge by learning new modules and broadening skillset
* Utilize strong communication, presentation, and writing skills
* Maintain current certifications, keep up to date on all Delta releases
* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
* Continue learning service delivery solutions, technologies and methodologies
* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.
* Provide relevant expertise in Centers of Excellence (COE)
* Provide interview support as needed
Qualifications
REQUIRED SKILLS/EXPERIENCE:
* 3-5 years delivering/architecting technical solutions on the ServiceNow platform
* 4 years in a consulting role, delivering software implementations preferable
* Expertise with configuration and customization of solutions in one (3) or more of the following specializations:
* ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, other additional products)
* Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
* ServiceNow Application Development (Scoped Applications)
* 3rd Party Integrations Development (REST, SOAP, MID Servers, other additional products)
* ServiceNow development experience with CSM and HRSD modules highly encouraged
* Expertise with JavaScript and ServiceNow JavaScript API's
* Working proficiency in the following skills are encouraged:
* Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
* Practical knowledge or experience with Operating Systems (Linux, Windows)
* Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
* Knowledge of relational databases (MySQL, MSSQL, Oracle)
* Experience in multiple application architectures and supporting technologies
* Experience with scripting languages such as PERL, JavaScript, Python, and Shell
* Strong consultative skills for software service delivery to lead customers in improving their processes and organizational models
* Strong knowledge in ITIL foundation is required
* Be a great leader and team player with a record of accomplishment in managing multiple complex tasks
* Thorough working knowledge in IT Operations Management or IT Service Management is critical
REQUIRED SOFT SKILLS:
* Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks
* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving
* High proficiency with the English language: written, reporting, verbal/oral communication skills; must be an effective presenter
* Excellent communications skills required – verbally with all levels of customer IT and business management as well as written with technical assessments and project-related reports
* Proven troubleshooting skills
* Remain innovative, creative, and self-directed
* Continue learning service delivery solutions, technologies, and methodologies.
* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
SUPERVISORY:
* N/A
CERTIFICATIONS/EDUCATION:
* ServiceNow Certified System Administrator
* ServiceNow Certified Application Developer
* (3) ServiceNow Mainline Implementation Certification (ITSM, CSM, HR, other product areas)
* ITIL v3 or v4 Certification preferred
* 3-5 years delivering/architecting technical solutions on the ServiceNow platform
* 4 years in a consulting role, delivering software implementations preferable
* Expertise with configuration and customization of solutions in one (3) or more of the following specializations:
* ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, other additional products)
* Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
* ServiceNow Application Development (Scoped Applications)
* 3rd Party Integrations Development (REST, SOAP, MID Servers, other additional products)
* ServiceNow development experience with CSM and HRSD modules highly encouraged
* Expertise with JavaScript and ServiceNow JavaScript API's
* Working proficiency in the following skills are encouraged:
* Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
* Practical knowledge or experience with Operating Systems (Linux, Windows)
* Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
* Knowledge of relational databases (MySQL, MSSQL, Oracle)
* Experience in multiple application architectures and supporting technologies
* Experience with scripting languages such as PERL, JavaScript, Python, and Shell
* Strong consultative skills for software service delivery to lead customers in improving their processes and organizational models
* Strong knowledge in ITIL foundation is required
* Be a great leader and team player with a record of accomplishment in managing multiple complex tasks
* Thorough working knowledge in IT Operations Management or IT Service Management is critical
REQUIRED SOFT SKILLS:
* Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks
* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving
* High proficiency with the English language: written, reporting, verbal/oral communication skills; must be an effective presenter
* Excellent communications skills required – verbally with all levels of customer IT and business management as well as written with technical assessments and project-related reports
* Proven troubleshooting skills
* Remain innovative, creative, and self-directed
* Continue learning service delivery solutions, technologies, and methodologies.
* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
SUPERVISORY:
* N/A
CERTIFICATIONS/EDUCATION:
* ServiceNow Certified System Administrator
* ServiceNow Certified Application Developer
* (3) ServiceNow Mainline Implementation Certification (ITSM, CSM, HR, other product areas)
* ITIL v3 or v4 Certification preferred
A successful candidate will have the opportunity to enroll in insurance and other role-based benefits for more information reach out to recruits@glidefast.com
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