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Senior Engagement Manager

Senior Engagement Manager





Thank you for applying! We'll be in touch.

At Pharicode,LLC. , we are dedicated to helping our customers see the benefits and value of their ServiceNow implementation come to life. 

As a Senior Project Manager with Pharicode, you will be accountable for the management and delivery of ServiceNow implementation projects.  You will provide oversight and management of resources, as well as scope, schedule and cost related to projects. Utilizing best practices for effective project management, you will lead project management and operational support activities to define work schedules and assignments, review deliverables, manage discrepancies and communicate effectively with the customer and team.


Expected Responsibilities:

Develop and manage relations with key client stakeholders

Work in partnership with clients to provide best practice solutions in order to meet their business objectives

Provide oversight and management of scope, time and schedule on assigned projects

Develop Work Breakdown Structures and full project plans using MS Project, or other project management tools. Update resource plans on a regular basis as directed by management.

Ensure project collateral is delivered to client in a timely manner and centrally stored.This includes, but not limited to, pre-implementation checklists, kick-off meeting and workshop presentation decks, project plans and meeting agendas/notes.

Work independently as well as part of a team using good communication and positive attitude, promoting our passionate and family-like culture.

Collaborate with solution consultants,, business process consultants and developers to deliver solutions to client

Direct discovery workshops at client site and/or remotely to validate requirements for engagement

Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients

Build on current platform knowledge by learning new modules and broadening skill set.

Continue learning service delivery solutions, technologies and methodologies.

Maintain professionalism and an uninterrupted work environment during all client meetings and interactions.

Uphold excellent time management and organization skills

Remain disciplined and self-directed a great leader and team player with a record of accomplishment in managing multiple complex projects.

Be a trusted adviser to the customer through understanding their existing and future needs to drive the ServiceNow solution

Strong communication, presentation, and writing skills

Maintain current certifications

Keep up to date on all Delta releases

How to exceed expected responsibilities:

Obtain relevant and new ServiceNow certifications

Manage all ServiceNow implementations using the ServiceNow Adaptive Implementation Model (SAIF) for successful delivery

Ensure a culture of accountability and continual improvement across projects managed

Contribute to team development and knowledge sharing through Share the Wealth, training, blogs, mentor-ship and/or team support

Assist marketing team with “spreading the word” about GlideFast on social media, at company events or in other avenues.

Complete delta’s relating to each ServiceNow release

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A successful candidate will have the opportunity to enroll in insurance and other role-based benefits for more information reach out to

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