Senior Technical Consultant

Senior Technical Consultant

Reference

JBRQ0001039

Description

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At GlideFast Consulting, we are dedicated to helping our customers see the benefits and value of their ServiceNow implementation come to life.

As a Senior Technical Consultant with GlideFast Consulting, you will work to develop, design and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance and technical support by using good practice web programming techniques to configure robust solutions to the client utilizing the ServiceNow platform.  

Location: Remote

Travel Requirements: 25% or less

Employment Status: Full-time

Responsibilities

* Proficient with JavaScript, HTML, CSS, AngularJS, Bootstrap

* Build integrations to 3rd party platforms using Scripted REST API’s

* Develop custom applications to meet customer business requirements

* Write/create advanced custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts.

* Troubleshoot production issues independently and remediate

* Lead development efforts in at least one (1) application that is outside of ITSM

* Attend requirements review and validation sessions as required

* Participate in scrum ceremonies

* Work independently as well as part of a team using good communication and positive attitude

* Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients

* Build on current platform knowledge by learning new modules and broadening skillset

* Continue learning service delivery solutions, technologies and methodologies

* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions

* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.

* Remain innovative, creative, self-directed…a great leader and team player with a record of accomplishment in managing multiple complex tasks

* Utilize strong communication, presentation, and writing skills

* Maintain current certifications, keep up to date on all Delta releases

* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions.

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Qualifications


* 3-6 years delivering technical solutions on the ServiceNow platform

* 1-3 years in a consulting role, delivering software implementations preferable

* Very strong working expertise with configuration and customization of solutions in one (1) or more of the following specializations:

* ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, etc.)

* Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)

* ServiceNow Application Development (Scoped Applications)

* 3rd Party Integrations Development (REST, SOAP, MID Servers, etc.)

* ServiceNow development experience with CSM or HRSD modules preferred

* Expertise with JavaScript and ServiceNow JavaScript API's

* Working proficiency in the following skills are encouraged:

* Web service proficiency (REST, SOAP) as well as XML and JSON knowledge

* Practical knowledge or experience with Operating Systems (Linux, Windows)

* Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports

* Knowledge of relational databases (MySQL, MSSQL, Oracle)

* Experience in multiple application architectures and supporting technologies

* Experience with scripting languages such as PERL, JavaScript, Python, and Shell l

* Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models

* Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required

* Thorough working knowledge in IT Operations Management or IT Service Management is critical

REQUIRED SOFT SKILLS:

* Work independently with customers on implementations and remote services

* Be a great leader and team player with a record of accomplishment in managing multiple complex tasks

* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.

* Excellent proficiency with English language: written, reporting, verbal/oral communication skills; must be an effective presenter

* Proven troubleshooting skills

* Remain innovative, creative, and self-directed

* Excellent communications skills required – verbally with all levels of customer IT and business management as well as written with technical assessments and project-related reports

EDUCATION:

* BA/BS Degree education preferred

* ServiceNow Certified System Administrator

* ServiceNow Certified Application Developer

* (1) ServiceNow Mainline Implementation Certification (ITSM, CSM, HR) required

* ITIL v3 or v4 Certification preferred

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