Solutions Consultant

Solutions Consultant




Location: Remote

Travel Requirement: 25% or less

Employment Status: Full-time

At GlideFast Consulting, we are dedicated to helping our customers see the benefits and value of their ServiceNow implementation come to life.

As a Solutions Consultant with GlideFast Consulting, you are a pre-sales consultant with broad technical and process knowledge across a wide portfolio of GlideFast’s services and products. You will assist client’s by crafting solutions to complex problems leveraging the ServiceNow platform. The Solutions Consultant contributes to the selling, structuring and implementation of solutions.


* Ability to demonstrate proficiency with ServiceNow ITSM plus one additional major application suite (ITOM, SAMP, ITBM, SecOps, GRC, CSM, HRSD)

* Provide ServiceNow vendor and industry best practice recommendations for ServiceNow implementations to customers

* Lead sales discovery conversations

* Utilize strong communication and presentation skills demonstrating solutions to an often complex audience -Strong oral communication skills to C-Level leaders with business acumen -Strong oral communication skills to technical customers -Business professional written communication skills

* Lead discovery workshops and scope engagements on these topics

* Build Proof of Concepts/Proof of Value solutions to potential customers -Ability to create functional POC/POV

* Assist with pre-sales activities around technical and functional inquiries

* Provide in-depth details of project scope to delivery teams

* Scope and estimate project LOE’s (level of effort)

* Assist with writing SOW’s (Statement of Work) and ROM’s (Rough Order of Magnitude) -Ability to create business agreements and contracts -Revise and update SOW’s and ROM’s

* Work independently as well as part of a team using good communication and positive attitude

* Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients

* Build on current platform knowledge by learning new modules and broadening skillset

* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions

* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.

* Remain innovative, creative, self-directed…a great leader and team player with a record of accomplishment in managing multiple complex tasks


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