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Solutions Consultant

Solutions Consultant





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Location: Remote

Travel Requirement: 25% or less

Employment Status: Full-time

At GlideFast Consulting, we are dedicated to helping our customers see the benefits and value of their ServiceNow implementation come to life.

As a Solutions Consultant with GlideFast Consulting, you have the opportunity to contribute to the team as a pre-sales and delivery consultant.  This position requires broad technical and process knowledge across a wide portfolio of GlideFast’s services and products. You will assist clients by crafting solutions to complex problems leveraging the ServiceNow platform.


* Ability to demonstrate proficiency with ServiceNow ITSM plus one additional major application suite (ITOM, SAMP, ITBM, SecOps, GRC, CSM, HRSD)

* Lead development effort of solutions in three (3) or more of the following specializations: ServiceNow Mainline Application(s): ITSM, ITBM, CSM, HR, ITOM, etc

* Provide ServiceNow vendor and industry best practice recommendations for ServiceNow implementations to customers

* Support sales discovery conversations

* Assist with pre-sales activities related to technical and functional inquiries

* Lead preliminary scoping sessions to scope potential engagement

* Scope and estimate project LOEs (level of effort)

* Utilize strong communication and presentation skills demonstrating solutions to an often complex audience including both technical subject matter experts and C-Level leaders with business acumen

* Provide in-depth details of project scope to delivery teams

* Assist with preparing ROMs (Rough Order of Magnitude) and SOWs (Statement of Work)

* Revise and update ROMs and SOWs

* Create and review business agreements and contracts

* Maintain current certifications and stay up to date on all Delta releases

* Any other duties and tasks assigned by the manager

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* Demonstrate technical proficiency with ServiceNow ITSM plus one additional major application suite (ITOM, SAMP, ITBM, SecOps, GRC, CSM, HRSD)

* ServiceNow Certified System Administrator (CSA) certification required

* ServiceNow Certified Implementation Specialist certifications are required (minimum of 1; 3 preferred)

* ServiceNow Sales Accreditations are required (Platform, ITSM, and at least 1 other specialist area; total of 6 preferred)

* ServiceNow Presales Accreditations are required (Platform, ITSM, and at least 1 other specialist area; total of 6 preferred)

* ITIL 4 Foundation certification required

Required Soft Skills:

* Work independently as well as part of a team as a self-motivated, disciplined professional using good communication and positive attitude

* Manage multiple complex tasks

* Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients

* Build on current platform knowledge by learning new applications and broadening skill set

* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving

* Demonstrate excellent written, reporting, verbal/oral communication skills; must be an effective presenter

* Demonstrate proven troubleshooting skills

* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions

* Remain innovative, creative, and self-directed

Opportunities to exceed expectations:

* Obtain new ServiceNow certifications

* Volunteer to assist with internal projects

* Contribute to team development and knowledge sharing through internal webinars, training, blogs, mentorship, and team support

* Engage with others in similar roles to socialize best practice and lessons learned from project engagements

The starting pay range for this role is $130,000-$165,000. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

A successful candidate will have the opportunity to enroll in insurance and other role-based benefits for more information reach out to

Join The GlideFast Team

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