Solutions Consultant

Solutions Consultant

Reference

JBRQ0001035

Description

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Location: Remote

Travel Requirement: 25% or less

Employment Status: Full-time

At GlideFast Consulting, we are dedicated to helping our customers see the benefits and value of their ServiceNow implementation come to life.

As a Solutions Consultant with GlideFast Consulting, you have the opportunity to contribute to the team as a pre-sales and delivery consultant.  This position requires broad technical and process knowledge across a wide portfolio of GlideFast’s services and products. You will assist clients by crafting solutions to complex problems leveraging the ServiceNow platform.

Responsibilities Include:

* Ability to demonstrate proficiency with ServiceNow ITSM plus one additional major application suite (ITOM, SAMP, ITBM, SecOps, GRC, CSM, HRSD) * Provide ServiceNow vendor and industry best practice recommendations for ServiceNow implementations to customers * Lead sales discovery conversations * Utilize strong communication and presentation skills demonstrating solutions to an often complex audience

* Strong oral communication skills to C-Level leaders with business acumen * Business professional written communication skills * Strong oral communication skills to technical customers

* Lead discovery workshops and scope engagements on these topics * Assist with pre-sales activities around technical and functional inquiries * Provide in-depth details of project scope to delivery teams * Scope and estimate project LOEs (level of effort) * Assist with writing SOWs (Statement of Work) and ROMs (Rough Order of Magnitude)

* Ability to create business agreements and contracts * Revise and update SOWs and ROMs

* Work independently as well as part of a team using good communication and positive attitude * Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients * Build on current platform knowledge by learning new applications and broadening skill set * Continue learning service delivery solutions, technologies and methodologies * Maintain professionalism and an uninterrupted work environment during all client meetings and interactions * Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving. * Remain innovative, creative, self-directed…a great leader and team player with a record of accomplishment in managing multiple complex tasks * Maintain current certifications, keep up to date on all Delta releases * Any other duties and tasks assigned by the manager

Responsibilities



* Ability to demonstrate proficiency with ServiceNow ITSM plus one additional major application suite (ITOM, SAMP, ITBM, SecOps, GRC, CSM, HRSD)

* Provide ServiceNow vendor and industry best practice recommendations for ServiceNow implementations to customers

* Lead sales discovery conversations

* Utilize strong communication and presentation skills demonstrating solutions to an often complex audience

* Strong oral communication skills to C-Level leaders with business acumen

* Business professional written communication skills

* Strong oral communication skills to technical customers

* Lead discovery workshops and scope engagements on these topics

* Assist with pre-sales activities around technical and functional inquiries

* Provide in-depth details of project scope to delivery teams

* Scope and estimate project LOEs (level of effort)

* Assist with writing SOWs (Statement of Work) and ROMs (Rough Order of Magnitude)

* Ability to create business agreements and contracts

* Revise and update SOWs and ROMs

* Work independently as well as part of a team using good communication and positive attitude

* Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients

* Build on current platform knowledge by learning new applications and broadening skill set

* Continue learning service delivery solutions, technologies and methodologies

* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions

* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.

* Remain innovative, creative, self-directed…a great leader and team player with a record of accomplishment in managing multiple complex tasks

* Maintain current certifications, keep up to date on all Delta releases

* Any other duties and tasks assigned by the manage

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