ServiceNow Solutions Consultant

ServiceNow Solutions Consultant

Reference

JBRQ0001035

Description

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At GlideFast Consulting, we are dedicated to helping our customers see the benefits and value of their ServiceNow implementation come to life.

As a Solutions Consultant with GlideFast Consulting, you have the opportunity to contribute to the team as a pre-sales and delivery consultant. This position requires broad technical and process knowledge across a wide portfolio of GlideFast’s services and products. You will assist clients by crafting solutions to complex problems leveraging the ServiceNow platform.

Primary Responsibilities

Provide ServiceNow vendor and industry best practice recommendations for ServiceNow implementations to customersSupport sales discovery conversationsAssist with pre-sales activities related to technical and functional inquiriesLead preliminary scoping sessions to scope potential engagementsScope and estimate project LOEs (level of effort)Utilize strong communication and presentation skills demonstrating solutions to an often complex audience including both technical subject matter experts and C-Level leaders with business acumen

Provide in-depth details of project scope to delivery teamsAssist with preparing ROMs (Rough Order of Magnitude) and SOWs (Statement of Work)

Revise and update ROMs and SOWsCreate and review business agreements and contractsMaintain current certifications and stay up to date on all Delta releasesAny other duties and tasks assigned by the manager

Skills, Certifications and Accreditations

Demonstrate technical proficiency with ServiceNow ITSM plus one additional major application suite (ITOM, SAMP, ITBM, SecOps, GRC, CSM, HRSD)ServiceNow Certified System Administrator (CSA) certification requiredServiceNow Certified Implementation Specialist certifications are required (minimum of 1; 3 preferred)ServiceNow Sales Accreditations are required (Platform, ITSM, and at least 1 other specialist area; total of 6 preferred)ServiceNow Presales Accreditations are required (Platform, ITSM, and at least 1 other specialist area; total of 6 preferred)ITIL 4 Foundation certification required

Required Soft Skills

Work independently as well as part of a team as a self-motivated, disciplined professional using good communication and positive attitudeManage multiple complex tasksDeliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clientsBuild on current platform knowledge by learning new applications and broadening skill setUphold excellent time management and organizational skills with an aptitude toward creative problem-solvingDemonstrate excellent written, reporting, verbal/oral communication skills; must be an effective presenter  Demonstrate proven troubleshooting skillsMaintain professionalism and an uninterrupted work environment during all client meetings and interactionsRemain innovative, creative, and self-directed

Opportunities to exceed expectations

Obtain new ServiceNow certificationsVolunteer to assist with internal projectsContribute to team development and knowledge sharing through internal webinars, training, blogs, mentorship, and team supportEngage with others in similar roles to socialize best practice and lessons learned from project engagements

Supervises: n/aTravel Requirement: 25% or lessBillable Requirement: 50% or lessEmployment Status: Full-TimeLocation: Remote (US/Canada)

Responsibilities

* Ability to demonstrate proficiency with ServiceNow ITSM plus one additional major application suite (ITOM, SAMP, ITBM, SecOps, GRC, CSM, HRSD)

* Provide ServiceNow vendor and industry best practice recommendations for ServiceNow implementations to customers

* Lead sales discovery conversations

* Utilize strong communication and presentation skills demonstrating solutions to an often complex audience

* Strong oral communication skills to C-Level leaders with business acumen

* Business professional written communication skills

* Strong oral communication skills to technical customers

* Lead discovery workshops and scope engagements on these topics

* Assist with pre-sales activities around technical and functional inquiries

* Provide in-depth details of project scope to delivery teams

* Scope and estimate project LOEs (level of effort)

* Assist with writing SOWs (Statement of Work) and ROMs (Rough Order of Magnitude)

* Ability to create business agreements and contracts

* Revise and update SOWs and ROMs

* Work independently as well as part of a team using good communication and positive attitude

* Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients

* Build on current platform knowledge by learning new applications and broadening skill set

* Continue learning service delivery solutions, technologies and methodologies

* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions

* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.

* Remain innovative, creative, self-directed…a great leader and team player with a record of accomplishment in managing multiple complex tasks

* Maintain current certifications, keep up to date on all Delta releases

* Any other duties and tasks assigned by the manage

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