Solutions Consultant
Solutions Consultant
Reference
JBRQ0001035
Description
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Location: Remote
Travel Requirement: 25% or less
Employment Status: Full-time
At GlideFast Consulting, we are dedicated to helping our customers see the benefits and value of their ServiceNow implementation come to life.
As a Solutions Consultant with GlideFast Consulting, you have the opportunity to contribute to the team as a pre-sales and delivery consultant. This position requires broad technical and process knowledge across a wide portfolio of GlideFast’s services and products. You will assist clients by crafting solutions to complex problems leveraging the ServiceNow platform.
Responsibilities
* Ability to demonstrate proficiency with ServiceNow ITSM plus one additional major application suite (ITOM, SAMP, ITBM, SecOps, GRC, CSM, HRSD)
* Lead development effort of solutions in three (3) or more of the following specializations: ServiceNow Mainline Application(s): ITSM, ITBM, CSM, HR, ITOM, etc
* Provide ServiceNow vendor and industry best practice recommendations for ServiceNow implementations to customers
* Support sales discovery conversations
* Assist with pre-sales activities related to technical and functional inquiries
* Lead preliminary scoping sessions to scope potential engagement
* Scope and estimate project LOEs (level of effort)
* Utilize strong communication and presentation skills demonstrating solutions to an often complex audience including both technical subject matter experts and C-Level leaders with business acumen
* Provide in-depth details of project scope to delivery teams
* Assist with preparing ROMs (Rough Order of Magnitude) and SOWs (Statement of Work)
* Revise and update ROMs and SOWs
* Create and review business agreements and contracts
* Maintain current certifications and stay up to date on all Delta releases
* Any other duties and tasks assigned by the manager
Qualifications
* Demonstrate technical proficiency with ServiceNow ITSM plus one additional major application suite (ITOM, SAMP, ITBM, SecOps, GRC, CSM, HRSD)
* ServiceNow Certified System Administrator (CSA) certification required
* ServiceNow Certified Implementation Specialist certifications are required (minimum of 1; 3 preferred)
* ServiceNow Sales Accreditations are required (Platform, ITSM, and at least 1 other specialist area; total of 6 preferred)
* ServiceNow Presales Accreditations are required (Platform, ITSM, and at least 1 other specialist area; total of 6 preferred)
* ITIL 4 Foundation certification required
Required Soft Skills:
* Work independently as well as part of a team as a self-motivated, disciplined professional using good communication and positive attitude
* Manage multiple complex tasks
* Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients
* Build on current platform knowledge by learning new applications and broadening skill set
* Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving
* Demonstrate excellent written, reporting, verbal/oral communication skills; must be an effective presenter
* Demonstrate proven troubleshooting skills
* Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
* Remain innovative, creative, and self-directed
Opportunities to exceed expectations:
* Obtain new ServiceNow certifications
* Volunteer to assist with internal projects
* Contribute to team development and knowledge sharing through internal webinars, training, blogs, mentorship, and team support
* Engage with others in similar roles to socialize best practice and lessons learned from project engagements
The starting pay range for this role is $130,000-$165,000. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.
A successful candidate will have the opportunity to enroll in insurance and other role-based benefits for more information reach out to recruits@glidefast.com
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