Intelligent Queue | Organize ServiceNow | ServiceNow Elite Partner

Intelligent Queue

Turn front line decisions into actionable insights.

IntelligentQueue is a seamless interface that simplifies task management by merging approvals, incidents, and other workable tasks into a single prioritized queue.

Using a recommendation engine, IntelligentQueue presents one task at a time and allows users to accept, reject, or defer tasks. IntelligentQueue provides synchronous communication for teams and allows managers to easily identify complex or cross-functional tasks on the verge of SLA breaches.

 

Managers can also generate useful insights on task status and employee productivity in order to decide which employees need additional training. The application turns front line decisions into actionable insights for managers.

How it Works

Using a recommendation engine, IntelligentQueue presents one task at a time and allows users to accept, reject, or defer tasks. IntelligentQueue provides synchronous communication for teams and allows managers to easily identify complex or cross-functional tasks on the verge of SLA breaches. Managers can also generate useful insights on task status and employee productivity in order to decide which employees need additional training. The application turns front line decisions into actionable insights for managers.

Instead of users asking themselves, “What do I work on next?”, they can now ask themselves, “Can I work on this?”. IntelligentQueue simplifies the process user experience and improves service desk productivity.

Key Features

Optimization

Flexibility

Task Management

Route tasks to the the right resources faster

Complete Service Desk tasks in one location

Easily accept, reject, or defer tasks

Strength Assessment

Work Flow Management

Identification

Identifies individual technicians' strengths and weaknesses for training purposes

Improve flow of work through an organization

Proactively identify tasks that are likely to become SLA breaches

Time Management

Productivity

Identifies individual technicians' strengths and weaknesses for training purposes

Reduce bounce rate

Learn more about IntelligentQueue

 

Connect with our team.

Learn GlideFast Consulting can take your ServiceNow instance to new heights.

info@glidefast.com

(339) 999-2190

444 Washington St, Suite 405
Woburn, MA 01801

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