Guides and Whitepapers

Industry tips from ServiceNow experts.

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APM Guide

Manage ServiceNow Applications

Learn how to implement APM and help maximize the value of your business applications.

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8 Steps

To Get To Go Live

Take control of your IT assets, infrastructure, and spend with this step-by-step ITAM guide.

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Digital Citizen Engagement

Why It's A Must-Have

Discover the benefits of improved digital customer and citizen engagement with this whitepaper.

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ServiceNow

Business Automation Blueprint

Follow our step-by-step plan to navigate your journey to the cloud.

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Service Portal

Prepare for an Implementation

Learn the benefits of a custom portal and how you can prepare for a Service Portal implementation.

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Cloud Guide

Chart a Clear Path To the Cloud

Learn how to modernize your IT Environment in the cloud with this blueprint.

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BCM Guide

Guide to Recovering from Crisis

Follow this guide in order to plan, exercise, and recover from disasters efficiently and effectively.

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PhishBait

Cyber Security Whitepaper

A pragmatic approach to tackling email phishing, and how to prevent it within your organization.

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Tribal Nations

Improving IT Operations

Discover solutions that are helping Tribal Nations adapt to the ever-changing technological needs around them.

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CMDB Guide

Gain Visibility in ServiceNow

Discover how to use a unified platform like ServiceNow and a single CMDB for IT visibility.

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Custom Apps

Guide to Building Apps in ServiceNow

Follow this guide in order to build and integrate your own custom applications.