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A series of webinars presented by ServiceNow experts. Register for an event below.


On-Demand Webinars

New in ServiceNow: Breaking Down the Common Service Data Model 3.0

In this webinar, we'll discuss what's new in the CSDM 3.0. We'll help you better understand what's changed in the latest release, look at some of the ways to track your progress, model examples that are easily applicable to your organization, and share specific use cases for applying CSDM.

Brian Wong


How Northeastern Facilitated A Return to Campus Using ServiceNow's Safe Workplace Applications

In this webinar, the GlideFast team will explain how Northeastern University faculty, staff, and students are using the ServiceNow Safe Workplace applications to protect themselves and others from COVID-19.

Jonathan Jackson

Technical Consultant

Return Your Employees to Work Safely: Deep-Dive into ServiceNow Safe Workplace Applications

In this webinar, we will explore the key features and benefits of the ServiceNow Safe Workplace apps and how your organization can utilize ServiceNow to bring your employees back to the office safely and efficiently.

John Dunbar

Technical Consultant

Take Your Company Communication Into The Future With Grüply

Join the creators of Grüply to learn more about the future of text messaging for enterprise organizations and the features of this web-based messaging platform.

Smit Patel

Technical Consultant

How To Optimize Customer Service With Virtual Agent and 3C Logic

In this webinar, you will learn the strategies and best practices needed to provide optimal customer service with Virtual Agent and 3C Logic.

Josh Brostoff

Senior Architect

Leveraging ServiceNow’s Software Asset Management Professional (SAMPro) to Control IT Spend and Compliance

Is your organization struggling to control license compliance? Do you have minimal visibility of IT-related spend across your organization? Ever considered implementing SAMPro?

Shayne Cooper

Technical Consultant

Make It Pop: Designing Elegant Service Portals Your Users Will Appreciate

Today, many ServiceNow clients seek a Service Portal experience that is uniquely tailored to their organization's brand and culture, taking even some veteran developers into the unfamiliar territory of grids, color, typography, and style. In this session, we will tackle some common Service Portal...

Sarah Toulson

Technical Consultant

4 Reasons People Report on Old Unreliable Data and How to Fix It

There are 4 consistent reasons ServiceNow customers are still stuck reporting on old and unreliable data. If you can fix them, you can eliminate 80% of the time spent on manual ServiceNow reports in your organization. In this webinar, you will get a deep dive into each of the 4 reasons as well as hear stories about customers who went from struggling with the implications of stale and unreliable reports to ultra-fast decision making with real-time, automated reports.

Jared Shafton

Director of IT

A Business Services Portal Implementation Success Story: The Life Time Fitness Solution

When delivering a successful ServiceNow implementation, user experience must be leveraged, customer success depends on constant communication with key stakeholders, and combining best practices...

Thais Pulliam


PPM Adoption: How To Build A Phased Approach for Engagement Management

Learn how you can enable specific features to efficiently track and manage various project data points within ServiceNow Project Portfolio Management (PPM).

Colleen Cody

Customer Success

How To Cut Back On Organizational Excess With Application Portfolio Management

In this webinar, you will learn the key components of APM and help you understand different ways APM can be utilized to reduce redundancy and improve efficiency.

Chris Yang


The Power Of Content Delivery In Service Portal

This session will explore the capabilities of Content Delivery in Service Portal and demonstrate the ease of use of this unique feature for both front-end and back-end users.

Todd Brady


Go-Live with Geisinger: How To Create and Preserve Success During an ITSM Implementation

Learn how GlideFast Consulting supported Geisinger to effectively implement ITSM and the best practices to follow to ensure a successful go-live on the Now Platform.

Dennis Bennett

Senior ServiceNow Architect

Where’s My ROI: Learning from Digital Transformation Failure

Whether you are looking to overcome failures or avoid them completely, learn the keys to successful digital transformation with ServiceNow by hearing about the most common mistakes that stall and sap your ROI.

Travis Toulson

Sr. ServiceNow Architect

Answering the Age-Old Question: Flow Designer or Workflow Editor

What’s a Flow Designer? Are we going to have to convert all of our workflows? Can Flow Designer do all the things that Workflow Editor did? Is Flow Designer better? If you have asked yourself any of these questions, this...

Matthew Dumont


The Trifecta: NewYork-Presbyterian Hospital Solution For Incident Transfer & Search Across Three Instances

NewYork-Presbyterian Hospital, Weill Cornell Medicine, and Columbia University needed a system that allowed them to transfer Incidents between three different instances. In this webinar, we'll discuss the custom, scalable...

David Arbour

Senior Architect

CSM in Higher Education: Boston University's Solution

Learn how to improve customer satisfaction by enabling an effortless self-service and seamless experience using ServiceNow’s Customer Service Management. Hear about Boston University’s successful implementation of CSM, the...

Tiffany Royer

ServiceNow Developer

Virtual Agent: The Future Of Customer Support Is Conversational

Tune in for a demo of a simple Virtual Agent implementation and some of its lesser-known features.

David Arbour

Service Delivery Manager

FastGov: How Government Can Deliver Secure & Efficient Service To Citizens

In this webinar, the creators of FastGov will show how the portal is powered by ServiceNow CSM and enables government agencies to streamline services, automate approvals, and help citizens get what they need easily and efficiently.

Sarah Toulson


Understanding Domain Separation in ServiceNow

In this webinar, you will learn the pros and cons of domain separation and how your organization can evaluate it in comparison to alternative solutions such as separate instances, custom query business rules, or customer service management.

Chris Sanford

Technical Consultant

New in Paris: Feature Deep-Dive and Demo of Standard Ticket Page

Join ServiceNow experts as they discuss new features coming to the Now Platform with the Paris release. Paul and Jeff will show how to get maximum value from the new Standard Ticket Page feature and share best practices on ensuring a smooth upgrade to Paris.

Paul Grupe

Service Delivery Director

The Connected Future: How To Integrate HR, IT, and Facilities with Nuvolo & ServiceNow

The future of the modern workplace is fully connected. Learn how to build a connected workplace and how to use ServiceNow and Nuvolo for Facilities Service and Space Management to take advantage of true enterprise capabilities on the Now Platform.

Michelle Murtha

Sr. Business Process Consultant

How ServiceNow Training Increases User Adoption: GlideFast Style

How does GlideFast stand out as a ServiceNow Authorized Training Partner (ATP)? What do we do that sets us apart and makes us a leader in learning? In this webinar, our Director of Training will share our best practices and...

Alex Darby

Director of Training

Breaking Down the Common Service Data Model (CSDM)

In this webinar, we'll discuss the different areas of the Common Service Data Model (CSDM). We'll help you better understand what makes up the CSDM, translate CSDM language into common terms, and ensure the right data is in...

Jacob Benker

Service Delivery Director

Top Ways To Enhance ServiceNow Catalog Forms With Widgets

Want to maximize the appeal and usefulness of your ServiceNow catalog forms? In this webinar, you will learn how to use custom widgets to create fun and interactive form elements that work with your existing catalog variables.

Jeffrey Pierce

Architect & Sales Consultant


Interested in more ServiceNow webinars? Discover more topics presented by Pharicode.

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