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A series of webinars presented by ServiceNow experts. Register for an event below.

Upcoming Webinars

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ServiceNow IntegrationHub: Is the Investment Worth It For My Organization?

May 6, 2021, 5:00:00 PM

In this webinar, we’ll compare the advantages of ServiceNow IntegrationHub to traditional System Web Services to help you decide if an IntegrationHub subscription is right for your business.

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Chris Sanford

Senior Technical Consultant

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New in Quebec: Create Amazing Experiences Fast with ServiceNow App Engine Studio

May 20, 2021, 5:00:00 PM

In this webinar, Ashley Synder gives us a tour of App Engine Studio, a new and powerful low-code development tool in the ServiceNow Quebec Release.

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Ashley Snyder

Senior Technical Consultant

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Streamlining Citizen Processes with ServiceNow CSM: State of Delaware's Success Story

May 26, 2021, 5:00:00 PM

In this webinar, you'll learn how the Delaware Department of Labor leveraged ServiceNow CSM to guide citizens to self-service, streamline case management, and become more resilient to crisis.

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Ethan Schultz

Account Manager

 

 

On-Demand Webinars

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How to Optimize Search Results in Your ServiceNow Service Portal

Are your customers or employees having a hard time finding what they’re looking for in your Service Portal? In this webinar, you’ll learn how to optimize your Service Portal and improve the search experience.

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Jeff Pierce

Architect & Sales Consultant

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Virtual Agent: The Future Of Customer Support Is Conversational

Tune in for a demo of a simple Virtual Agent implementation and some of its lesser-known features.

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David Arbour

Service Delivery Manager

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FastGov: How Government Can Deliver Secure & Efficient Service To Citizens

In this webinar, the creators of FastGov will show how the portal is powered by ServiceNow CSM and enables government agencies to streamline services, automate approvals, and help citizens get what they need easily and efficiently.

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Sarah Toulson

Developer

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Understanding Domain Separation in ServiceNow

In this webinar, you will learn the pros and cons of domain separation and how your organization can evaluate it in comparison to alternative solutions such as separate instances, custom query business rules, or customer service management.

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Chris Sanford

Technical Consultant

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New in Paris: Feature Deep-Dive and Demo of Standard Ticket Page

Join ServiceNow experts as they discuss new features coming to the Now Platform with the Paris release. Paul and Jeff will show how to get maximum value from the new Standard Ticket Page feature and share best practices on ensuring a smooth upgrade to Paris.

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Paul Grupe

Service Delivery Director

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The Connected Future: How To Integrate HR, IT, and Facilities with Nuvolo & ServiceNow

The future of the modern workplace is fully connected. Learn how to build a connected workplace and how to use ServiceNow and Nuvolo for Facilities Service and Space Management to take advantage of true enterprise capabilities on the Now Platform.

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Michelle Murtha

Sr. Business Process Consultant

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How ServiceNow Training Increases User Adoption: GlideFast Style

How does GlideFast stand out as a ServiceNow Authorized Training Partner (ATP)? What do we do that sets us apart and makes us a leader in learning? In this webinar, our Director of Training will share our best practices and...

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Alex Darby

Director of Training

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Breaking Down the Common Service Data Model (CSDM)

In this webinar, we'll discuss the different areas of the Common Service Data Model (CSDM). We'll help you better understand what makes up the CSDM, translate CSDM language into common terms, and ensure the right data is in...

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Jacob Benker

Service Delivery Director

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Top Ways To Enhance ServiceNow Catalog Forms With Widgets

Want to maximize the appeal and usefulness of your ServiceNow catalog forms? In this webinar, you will learn how to use custom widgets to create fun and interactive form elements that work with your existing catalog variables.

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Jeffrey Pierce

Architect & Sales Consultant

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New in ServiceNow: Breaking Down the Common Service Data Model 3.0

In this webinar, we'll discuss what's new in the CSDM 3.0. We'll help you better understand what's changed in the latest release, look at some of the ways to track your progress, model examples that are easily applicable to your organization, and share specific use cases for applying CSDM.

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Brian Wong

Architect

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How Northeastern Facilitated A Return to Campus Using ServiceNow's Safe Workplace Applications

In this webinar, the GlideFast team will explain how Northeastern University faculty, staff, and students are using the ServiceNow Safe Workplace applications to protect themselves and others from COVID-19.

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Jonathan Jackson

Technical Consultant

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Return Your Employees to Work Safely: Deep-Dive into ServiceNow Safe Workplace Applications

In this webinar, we will explore the key features and benefits of the ServiceNow Safe Workplace apps and how your organization can utilize ServiceNow to bring your employees back to the office safely and efficiently.

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John Dunbar

Technical Consultant

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Take Your Company Communication Into The Future With Grüply

Join the creators of Grüply to learn more about the future of text messaging for enterprise organizations and the features of this web-based messaging platform.

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Smit Patel

Technical Consultant

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How To Optimize Customer Service With Virtual Agent and 3C Logic

In this webinar, you will learn the strategies and best practices needed to provide optimal customer service with Virtual Agent and 3C Logic.

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Josh Brostoff

Senior Architect

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Leveraging ServiceNow’s Software Asset Management Professional (SAMPro) to Control IT Spend and Compliance

Is your organization struggling to control license compliance? Do you have minimal visibility of IT-related spend across your organization? Ever considered implementing SAMPro?

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Shayne Cooper

Technical Consultant

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Make It Pop: Designing Elegant Service Portals Your Users Will Appreciate

Today, many ServiceNow clients seek a Service Portal experience that is uniquely tailored to their organization's brand and culture, taking even some veteran developers into the unfamiliar territory of grids, color, typography, and style. In this session, we will tackle some common Service Portal...

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Sarah Toulson

Technical Consultant

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4 Reasons People Report on Old Unreliable Data and How to Fix It

There are 4 consistent reasons ServiceNow customers are still stuck reporting on old and unreliable data. If you can fix them, you can eliminate 80% of the time spent on manual ServiceNow reports in your organization. In this webinar, you will get a deep dive into each of the 4 reasons as well as hear stories about customers who went from struggling with the implications of stale and unreliable reports to ultra-fast decision making with real-time, automated reports.

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Jared Shafton

Director of IT

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PPM Adoption: How To Build A Phased Approach for Engagement Management

Learn how you can enable specific features to efficiently track and manage various project data points within ServiceNow Project Portfolio Management (PPM).

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Colleen Cody

Customer Success

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How To Cut Back On Organizational Excess With Application Portfolio Management

In this webinar, you will learn the key components of APM and help you understand different ways APM can be utilized to reduce redundancy and improve efficiency.

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Chris Yang

Developer

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The Power Of Content Delivery In Service Portal

This session will explore the capabilities of Content Delivery in Service Portal and demonstrate the ease of use of this unique feature for both front-end and back-end users.

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Todd Brady

Architect

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Go-Live with Geisinger: How To Create and Preserve Success During an ITSM Implementation

Learn how GlideFast Consulting supported Geisinger to effectively implement ITSM and the best practices to follow to ensure a successful go-live on the Now Platform.

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Dennis Bennett

Senior ServiceNow Architect

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Where’s My ROI: Learning from Digital Transformation Failure

Whether you are looking to overcome failures or avoid them completely, learn the keys to successful digital transformation with ServiceNow by hearing about the most common mistakes that stall and sap your ROI.

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Travis Toulson

Sr. ServiceNow Architect

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Answering the Age-Old Question: Flow Designer or Workflow Editor

What’s a Flow Designer? Are we going to have to convert all of our workflows? Can Flow Designer do all the things that Workflow Editor did? Is Flow Designer better? If you have asked yourself any of these questions, this...

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Matthew Dumont

Architect

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The Trifecta: NewYork-Presbyterian Hospital Solution For Incident Transfer & Search Across Three Instances

NewYork-Presbyterian Hospital, Weill Cornell Medicine, and Columbia University needed a system that allowed them to transfer Incidents between three different instances. In this webinar, we'll discuss the custom, scalable...

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David Arbour

Senior Architect

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CSM in Higher Education: Boston University's Solution

Learn how to improve customer satisfaction by enabling an effortless self-service and seamless experience using ServiceNow’s Customer Service Management. Hear about Boston University’s successful implementation of CSM, the...

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Tiffany Royer

ServiceNow Developer

 

 

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