Streamlining Citizen Processes with ServiceNow CSM: State of Delaware's Success Story

In this webinar, you'll learn how the Delaware Department of Labor leveraged ServiceNow CSM to guide citizens to self-service, streamline case management, and become more resilient to crisis.

How to Optimize Search Results in Your ServiceNow Service Portal

Are your customers or employees having a hard time finding what they’re looking for in your Service Portal? In this webinar, you’ll learn how to optimize your Service Portal and improve the search experience.

Virtual Agent: The Future Of Customer Support Is Conversational

Tune in for a demo of a simple Virtual Agent implementation and some of its lesser-known features.

FastGov: How Government Can Deliver Secure & Efficient Service To Citizens

In this webinar, the creators of FastGov will show how the portal is powered by ServiceNow CSM and enables government agencies to streamline services, automate approvals, and help citizens get what they need easily and efficiently.

Understanding Domain Separation in ServiceNow

In this webinar, you will learn the pros and cons of domain separation and how your organization can evaluate it in comparison to alternative solutions such as separate instances, custom query business rules, or customer service management.

New in Paris: Feature Deep-Dive and Demo of Standard Ticket Page

Join ServiceNow experts as they discuss new features coming to the Now Platform with the Paris release. Paul and Jeff will show how to get maximum value from the new Standard Ticket Page feature and share best practices on ensuring a smooth upgrade to Paris.

The Connected Future: How To Integrate HR, IT, and Facilities with Nuvolo & ServiceNow

The future of the modern workplace is fully connected. Learn how to build a connected workplace and how to use ServiceNow and Nuvolo for Facilities Service and Space Management to take advantage of true enterprise capabilities on the Now Platform.

How ServiceNow Training Increases User Adoption: GlideFast Style

How does GlideFast stand out as a ServiceNow Authorized Training Partner (ATP)? What do we do that sets us apart and makes us a leader in learning? In this webinar, our Director of Training will share our best practices and...

Breaking Down the Common Service Data Model (CSDM)

In this webinar, we'll discuss the different areas of the Common Service Data Model (CSDM). We'll help you better understand what makes up the CSDM, translate CSDM language into common terms, and ensure the right data is in...

New in Quebec: Create Amazing Experiences Fast with ServiceNow App Engine Studio

In this webinar, Ashley Snyder gives us a tour of App Engine Studio, a new and powerful low-code development tool in the ServiceNow Quebec Release.

New in ServiceNow: Breaking Down the Common Service Data Model 3.0

In this webinar, we'll discuss what's new in the CSDM 3.0. We'll help you better understand what's changed in the latest release, look at some of the ways to track your progress, model examples that are easily applicable to your organization, and share specific use cases for applying CSDM.

How Northeastern Facilitated A Return to Campus Using ServiceNow's Safe Workplace Applications

In this webinar, the GlideFast team will explain how Northeastern University faculty, staff, and students are using the ServiceNow Safe Workplace applications to protect themselves and others from COVID-19.

Return Your Employees to Work Safely: Deep-Dive into ServiceNow Safe Workplace Applications

In this webinar, we will explore the key features and benefits of the ServiceNow Safe Workplace apps and how your organization can utilize ServiceNow to bring your employees back to the office safely and efficiently.

Take Your Company Communication Into The Future With Grüply

Join the creators of Grüply to learn more about the future of text messaging for enterprise organizations and the features of this web-based messaging platform.

How To Optimize Customer Service With Virtual Agent and 3C Logic

In this webinar, you will learn the strategies and best practices needed to provide optimal customer service with Virtual Agent and 3C Logic.

Leveraging ServiceNow’s Software Asset Management Professional (SAMPro) to Control IT Spend and Compliance

Is your organization struggling to control license compliance? Do you have minimal visibility of IT-related spend across your organization? Ever considered implementing SAMPro?

Make It Pop: Designing Elegant Service Portals Your Users Will Appreciate

Today, many ServiceNow clients seek a Service Portal experience that is uniquely tailored to their organization's brand and culture, taking even some veteran developers into the unfamiliar territory of grids, color, typography, and style. In this session, we will tackle some common Service Portal...

ServiceNow IntegrationHub: Is the Investment Worth It For My Organization?

In this webinar, we’ll compare the advantages of ServiceNow IntegrationHub to traditional System Web Services to help you decide if an IntegrationHub subscription is right for your business.

PPM Adoption: How To Build A Phased Approach for Engagement Management

Learn how you can enable specific features to efficiently track and manage various project data points within ServiceNow Project Portfolio Management (PPM).

How To Cut Back On Organizational Excess With Application Portfolio Management

In this webinar, you will learn the key components of APM and help you understand different ways APM can be utilized to reduce redundancy and improve efficiency.

The Power Of Content Delivery In Service Portal

This session will explore the capabilities of Content Delivery in Service Portal and demonstrate the ease of use of this unique feature for both front-end and back-end users.

Go-Live with Geisinger: How To Create and Preserve Success During an ITSM Implementation

Learn how GlideFast Consulting supported Geisinger to effectively implement ITSM and the best practices to follow to ensure a successful go-live on the Now Platform.

Where’s My ROI: Learning from Digital Transformation Failure

Whether you are looking to overcome failures or avoid them completely, learn the keys to successful digital transformation with ServiceNow by hearing about the most common mistakes that stall and sap your ROI.

Answering the Age-Old Question: Flow Designer or Workflow Editor

What’s a Flow Designer? Are we going to have to convert all of our workflows? Can Flow Designer do all the things that Workflow Editor did? Is Flow Designer better? If you have asked yourself any of these questions, this...

The Trifecta: NewYork-Presbyterian Hospital Solution For Incident Transfer & Search Across Three Instances

NewYork-Presbyterian Hospital, Weill Cornell Medicine, and Columbia University needed a system that allowed them to transfer Incidents between three different instances. In this webinar, we'll discuss the custom, scalable...