Government services at the speed of life.
Citizens expect fast and efficient service, even when interacting with government departments. FastGov provides a digital, consumer-like experience through a single destination for government information and requests.
FastGov is powered by ServiceNow’s industry-leading Customer Service Management (CSM) application in order for government organizations to modernize citizen services and allow easy access to resources through customized self-service portals.
Powered by ServiceNow's Customer Service Management Application
FastGov Enables Government Organizations To:
Streamline government services
Improve delivery time and service quality
Help citizens get what they need easily and efficiently
Automate tasks, approvals, document generations, and eligibility validations
Increase citizen satisfaction
Improve service quality
On average, a citizen call costs the IRS $41. When those calls can be replaced by automation tools, the average cost is $0.22.
- Michael Lin, IRS Chief, 2018
Additional Features and Capabilities Include:
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Integrates seamlessly with ServiceNow CSM. No additional licensing needed.
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Built to comply with federal regulations
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Customizable portals for Medicaid, unemployment, building permits, and more
Connect with our team.
Modernize your service management with FastGov and ServiceNow to make life better for all citizens.