Government services at the speed of life.
Citizens expect fast and efficient service, even when interacting with government departments. FastGov provides a digital, consumer-like experience through a single destination for government information and requests.
FastGov is powered by ServiceNow’s industry-leading Customer Service Management (CSM) application in order for government organizations to modernize citizen services and allow easy access to resources through customized self-service portals.
Powered by ServiceNow's Customer Service Management Application
On average, a citizen call costs the IRS $41. When those calls can be replaced by automation tools, the average cost is $0.22.
- Michael Lin, IRS Chief, 2018
Additional Features and Capabilities Include:
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Integrates seamlessly with ServiceNow CSM. No additional licensing needed.
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Built to comply with federal regulations
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Customizable portals for Medicaid, unemployment, building permits, and more
Connect with our team.
Modernize your service management with FastGov and ServiceNow to make life better for all citizens.