CSM in Higher Education

The Boston University Solution

Learn how to improve customer satisfaction by enabling an effortless self-service and seamless experience using ServiceNow’s Customer Service Management.


Hear about Boston University’s successful implementation of CSM, the obstacles they face, and how GlideFast and BU came together to modernize their Financial Affairs customer service process.


Demonstrations include how easily you can create Service Catalog Items, Knowledge articles and more.

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