
Case Studies
Real-life solutions for complex IT systems.

Custom CSM Implementation
Educational Operations
Learn how we designed and built an automated system to help students self-navigate.

Automating HR Processes
Medical Equipment Company
Discover how our team revamped the entire catalog taxonomy based on three roles: Employees, Managers, and HR Only.
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SAM Pro Implementation
Energy Midstream Service Provider
Discover how we saved an energy midstream service provider $200,000 by implementing a custom ServiceNow SAMPro implementation.

Returning To Campus Safely
Northeastern University
Learn how we utilized ServiceNow's Employee Health Screening and Contact Tracing apps to track daily wellness reports and manage the care of on-campus members.

SecOps Success
Biotech Company
Discover how a leading Pharmaceutical Biotech Company saved 960 hours per year with GlideFast's ServiceNow SecOps solutions.

ITBM Implementation
Large Media Entertainment Company
Discover how ServiceNow’s ITSM application and ITBM suite enables organizations to take advantage of same-platform functionality, shared records, and workflow capacity.

GRC Overhaul
Biotech Company
Learn how a leading pharmaceutical biotech company improved their ServiceNow instance by integrating GRC into their Now Platform.

Enabling a Remote Workforce
Government Agency
Discover GlideFast helped a government agency go remote with ServiceNow CMDB.

CMDB Process Automation
Computer & Software Manufacturer
Discover how a large computer and software manufacturer eliminated manual processes with ServiceNow CMDB.

ITSM + ITOM Solutions
Geisinger
Discover how we helped Geisinger modernize their internal processes by utilizing ServiceNow ITSM and ITOM.

ServiceNow Search & Transfer
NewYork–Presbyterian Hospital
Discover how we provided a solution that would effectively manage Incident records across three healthcare institutions while improving the end-user experience.

Streamline Citizen Processes
State of Delaware
Learn how we helped implement a fast solution to the problems the DOL was facing in order to simplify and streamline communication and response processes with citizens.

Simplifying Workflows
Financial Services Company
Discover how Security Orchestration, Automation, and Reporting tools simplify workflows, automate tasks, and provide management with desired metrics.

IT Solutions for Disaster Relief
State of Tennessee DHS
Learn how this custom application helps the Department of Human Services provide financial assistance to those affected by recent disasters.

Service Portal Redesign
IT Department of a U.S. State
Discover how an IT Department of a U.S. State redesigned their ServiceNow Service Portal to improve user adoption with GlideFast.

Knowledge Management
Ultimate Kronos Group
Discover how we allowed the Ultimate Kronos Group to formalize Knowledge Management processes with ServiceNow creating centralized access for applications.

GRC Implementation
Big Four Accounting Firm
Discover how we implemented a customized GRC solution that improved resilience to risk, automated compliance testing, and improve company decision-making.

Service Portal Solution
Life Time Fitness
Discover how we were able to increase knowledge base views and user adoption by 70% and create a 90% approval rating across the company’s 40,000 employees.

CSM in Health Care
Thriving Through COVID-19
Learn how a large healthcare company helps its partners thrive through a pandemic by implementing ServiceNow's robust CSM engine.