Case Studies

Real-life solutions for complex IT systems.

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ITSM + ITOM Solutions

Geisinger

Discover how we helped Geisinger modernize their internal processes by utilizing ServiceNow ITSM and ITOM.

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ServiceNow Search & Transfer

NewYork–Presbyterian Hospital

Discover how we provided a solution that would effectively manage Incident records across three healthcare institutions while improving the end-user experience.

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Streamline Citizen Processes

State of Delaware

Learn how we helped implement a fast solution to the problems the DOL was facing in order to simplify and streamline communication and response processes with citizens.

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Simplifying Workflows

Financial Services Company

Discover how Security Orchestration, Automation, and Reporting tools simplify workflows, automate tasks, and provide management with desired metrics.

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Knowledge Management

Ultimate Kronos Group

Discover how we allowed the Ultimate Kronos Group to formalize Knowledge Management processes with ServiceNow creating centralized access for applications.

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GRC Implementation

Big Four Accounting Firm

Discover how we implemented a customized GRC solution that improved resilience to risk, automated compliance testing, and improve company decision-making.

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Service Portal Solution

Life Time Fitness

Discover how we were able to increase knowledge base views and user adoption by 70% and create a 90% approval rating across the company’s 40,000 employees. 

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CSM in Health Care

Thriving Through COVID-19

Learn how a large healthcare company helps its partners thrive through a pandemic by implementing ServiceNow's robust CSM engine.

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Returning To Campus Safely

Northeastern University

Learn how we utilized ServiceNow's Employee Health Screening and Contact Tracing apps to track daily wellness reports and manage the care of on-campus members. 

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SecOps Success

Biotech Company

Discover how a leading Pharmaceutical Biotech Company saved 960 hours per year with GlideFast's ServiceNow SecOps solutions.

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ITBM Implementation

Large Media Entertainment Company

Discover how ServiceNow’s ITSM application and ITBM suite enables organizations to take advantage of same-platform functionality, shared records, and workflow capacity.

Image by Bill Oxford

GRC Overhaul

Biotech Company

Learn how a leading pharmaceutical biotech company improved their ServiceNow instance by integrating GRC into their Now Platform.