Case Studies

Real-life solutions for complex IT systems.


Medical Equipment Company

Automating HR Processes

Discover how our team revamped the entire catalog taxonomy based on three roles: Employees, Managers, and HR Only.

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SAM Pro Implementation

Energy Midstream Service Provider

Discover how we saved an energy midstream service provider $200,000 by implementing a custom ServiceNow SAMPro implementation.


Returning To Campus Safely

Northeastern University

Learn how we utilized ServiceNow's Employee Health Screening and Contact Tracing apps to track daily wellness reports and manage the care of on-campus members. 


SecOps Success

Biotech Company

Discover how a leading Pharmaceutical Biotech Company saved 960 hours per year with GlideFast's ServiceNow SecOps solutions.

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ITBM Implementation

Large Media Entertainment Company

Discover how ServiceNow’s ITSM application and ITBM suite enables organizations to take advantage of same-platform functionality, shared records, and workflow capacity.

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GRC Overhaul

Biotech Company

Learn how a leading pharmaceutical biotech company improved their ServiceNow instance by integrating GRC into their Now Platform.

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CMDB Process Automation

Computer & Software Manufacturer 

Discover how a large computer and software manufacturer eliminated manual processes with ServiceNow CMDB.


ITSM + ITOM Solutions


Discover how we helped Geisinger modernize their internal processes by utilizing ServiceNow ITSM and ITOM.


ServiceNow Search & Transfer

NewYork–Presbyterian Hospital

Discover how we provided a solution that would effectively manage Incident records across three healthcare institutions while improving the end-user experience.


Streamline Citizen Processes

State of Delaware

Learn how we helped implement a fast solution to the problems the DOL was facing in order to simplify and streamline communication and response processes with citizens.

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Simplifying Workflows

Financial Services Company

Discover how Security Orchestration, Automation, and Reporting tools simplify workflows, automate tasks, and provide management with desired metrics.


Dept. of IT of a U.S. State

Service Portal Redesign

Discover how an IT Department of a U.S. State redesigned their ServiceNow Service Portal to improve user adoption with GlideFast.


Knowledge Management

Ultimate Kronos Group

Discover how we allowed the Ultimate Kronos Group to formalize Knowledge Management processes with ServiceNow creating centralized access for applications.


GRC Implementation

Big Four Accounting Firm

Discover how we implemented a customized GRC solution that improved resilience to risk, automated compliance testing, and improve company decision-making.


Service Portal Solution

Life Time Fitness

Discover how we were able to increase knowledge base views and user adoption by 70% and create a 90% approval rating across the company’s 40,000 employees. 

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CSM in Health Care

Thriving Through COVID-19

Learn how a large healthcare company helps its partners thrive through a pandemic by implementing ServiceNow's robust CSM engine.