Business Continuity Management 

Plan for the “new normal” of business operations.

When a disaster hits, can your organization take action and sustain operations and customer service? 

Your organization can maintain normal business operations whenever a disaster or interruption occurs if it has the right technology, processes, and support in place.

 

GlideFast’s Business Continuity Management Services allow your organization to leverage ServiceNow in order to rapidly shift and pivot service models in order to resolve, mitigate, and prevent complex issues.
 

With GlideFast’s Business Continuity Solutions, you can:

1. Empower your staff to maintain business operations

2. Automate processes to identify and resolve issues faster
3. Reconfigure workflows and manage service levels 
4. Boost service speed and enable self-service capabilities 
5. Access actionable intelligence via dashboards and metrics 

Leverage best of breed ServiceNow applications to keep your business operations smooth.

Our team of ServiceNow architects, developers, and consultants are certified experts of the following ServiceNow products needed to maintain your business: 

Field Services Management

Hardware Asset Management

Risk
Management

Customer Service Management (CSM)

75% of organizations without a BCM system fail within 3 years of a crisis.

In this guide, we cover how implementing a robust Business Continuity Management process and ServiceNow products to support it can keep organizations operational during any crisis.

Our implementation services for our Business Continuity Management Solution for customer service include: 

1. Initiate
Understand the customer, begin the preparation work, staff the delivery team, formal engagement kickoff.

2. Examine

Hold workshops to understand process and platform needs.

3. Plan

Finalize engagement timeline and refine configuration requirements (stories).

4. Create

Run Agile Scrum cycles to realize business objectives and value through rapid configuration and transparent reporting.

5. Transition

Provide UAT, training, customer support readiness, go-live, and post go-live support.

6. Close

Formal engagement closure, internal feedback of lessons learned, and assessment of success. 

Modernize citizen services and allow easy access to resources through customized self-service portals with FastGov. Our custom app integrates seamlessly with ServiceNow CSM.

Request a Consultation

Resolve complex issues and maintain strong operations with the GlideFast Business Continuity Solution.

Quickly transition to a continuity plan with support from an Elite ServiceNow Partner and a team of expert architects, developers, and business process managers. 

 

Request a complimentary consultation with our team to learn more about our manual and automated recovery plans and support services. 

 
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info@glidefast.com

(339) 999-2190

444 Washington St, Suite 405
Woburn, MA 01801

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